Question - How do you deal with an angry or irritated customer?
Answer -
Possible Answer 1
I would try to find out exactly what the problem was, and evaluate if there was something I could do to make it right.
Possible Answer 2
I would ask the customer to explain his problem and carefully listen to him. After that, I do my best to solve his problem. If that problem is not regarding my work area, I spoke to someone who could help him immediately.