Question - Do you think QA’s can also participate to resolve production issues?
Answer -
Definitely!! It would be a good learning curve for QA’s to participate in resolving production issues. Many time production issues could be resolved by clearing the logs or making some registry settings or by restarting the services.
These kinds of environmental issues could be very well fixed by the QA team.
Also, if QA has an insight into resolving the production issues, they may include them while writing the test cases, and this way they can contribute to improve quality and try to minimize the production defects.