Answer - A good QA, test, or QA/Test(combined) manager should: • be familiar with the software development process • be able to maintain enthusiasm of their team and promote a positive atmosphere, despite • what is a somewhat 'negative' process (e.g., looking for or preventing problems) • be able to promote teamwork to increase productivity • be able to promote cooperation between software, test, and QA engineers • have the diplomatic skills needed to promote improvements in QA processes • have the ability to withstand pressures and say 'no' to other managers when quality is insufficient or QA processes are not being adhered to • have people judgement skills for hiring and keeping skilled personnel • be able to communicate with technical and non-technical people, engineers, managers, and customers. • be able to run meetings and keep them focused