Answer - The bug needs to be communicated and assigned to developers that can fix it. After the problem is resolved, fixes should be re-tested, and determinations made regarding requirements for regression testing to check that fixes didn't create problems elsewhere. If a problem-tracking system is in place, it should encapsulate these processes. A variety of commercial problem-tracking/management software tools are available (see the 'Tools' section for web resources with listings of such tools). The following are items to consider in the tracking process: • Complete information such that developers can understand the bug, get an idea of it's severity, and reproduce it if necessary. • Bug identifier (number, ID, etc.) • Current bug status (e.g., 'Released for Retest', 'New', etc.) • The application name or identifier and version • The function, module, feature, object, screen, etc. where the bug occurred • Environment specifics, system, platform, relevant hardware specifics • Test case name/number/identifier • One-line bug description • Full bug description • Description of steps needed to reproduce the bug if not covered by a test case or if the developer doesn't have easy access to the test case/test script/test tool • Names and/or descriptions of file/data/messages/etc. used in test • File excerpts/error messages/log file excerpts/screen shots/test tool logs that would be helpful in finding the cause of the problem • Severity estimate (a 5-level range such as 1-5 or 'critical'-to-'low' is common) • Was the bug reproducible? • Tester name • Test date • Bug reporting date • Name of developer/group/organization the problem is assigned to • Description of problem cause • Description of fix • Code section/file/module/class/method that was fixed • Date of fix • Application version that contains the fix • Tester responsible for retest • Retest date • Retest results • Regression testing requirements • Tester responsible for regression tests • Regression testing results A reporting or tracking process should enable notification of appropriate personnel at various stages. Fo